“Changing Times – Quality for Humans in a Digital Age” (Rich Rogers)

It’s always good to see someone from our community of software testers taking the plunge to write their first book, as Rich Rogers has recently done with “Changing Times – Quality for Humans in a Digital Age” (available in both paperback and electronic formats).

The book is written in an easy to read style, with a story about a journalist called Kim running throughout. Her daily engagements with technology – as both positive and negative experiences – are described as she goes about her work and personal life. The story line makes it very easy to relate to the topics and Rich follows each chapter of her story with an exploration of its themes around quality and technology. It is these regular dives into the quality aspects of Kim’s experiences that makes his narrative so engaging and easy to consume.

Rich uses a model called the “Three Dimensions of Quality” and illustrates each dimension again by reference to Kim’s experiences. The three dimensions are Desirable, Dependable and Durable and he identifies a number of aspects within each dimension for further exploration (for example, “Dependable” is broken down into accurate, available, clear, private, protected, reactive, stable and tolerant).

For testers, I think this is a worthwhile read as it draws everything back to thinking about quality. But the book makes for a very enjoyable read for a much broader audience, from those with no real experience of the “nuts and bolts” of producing IT systems to anyone with an interest in “quality” and how we can improve it in the software we help to build. Well done, Rich!

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One thought on ““Changing Times – Quality for Humans in a Digital Age” (Rich Rogers)

  1. Global App Testing

    I really enjoy books in the technology world that have broader appeal than a specific target audience. While the book is obviously for testers, the subject matter and approach could easily apply to someone working in marketing who is developing content for an audience or a product manager ensuring the next great feature is dependable for example. Thanks for highlighting it!

    Reply

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